Refund policy
Returns and Exchanges
We pride ourselves on the quality of our shoes and accessories and insist that our staff inspect each pair of shoes carefully before packaging and dispatch.
But if for any reason you are not happy with the product, please accept our sincere apologies and send it back with a note and we will either send you a replacement product or refund your money - whichever you prefer. Please refer to procedure below.
Exchanges
If you need to exchange something please call our returns dept. for a returns label and instructions. + 44 (0) 20 8911 0201
Returns Policy
We will always refund or exchange your purchase if they are returned in perfect condition within 14 days of receiving them. We will not, as a rule, refund the postage back unless we have made a mistake or you are exchanging and it has been agreed with us.
Note, if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.
Before you return an item
Have you tried it on!
If the heel slips, give the shoe a bend, once worn in, the shoe will develop a natural curve. New shoes are rigid and tend to pull at the heel. You should be able to slip a small finger down the back of the heel.
Trying the shoes on
Please ensure you try your new shoes on carpet as we cannot accept back soiled, scuffed or worn shoes or worn soles.
How to return your shoes
- Contact us in writing within 14 days of receipt. Additionally, you may also contact us by phone, fax or email and tell us your intention to return. We may provide you with a postage paid label.
- The goods must be returned, with the original despatch note or a copy or a returns form. Please use the original or similar protective packaging.
- The goods must be in the same immaculate condition as they were received in - we cannot accept scuffed/worn-in/damaged goods. (We thus suggest you remain on carpet while trying shoes on).
- We will exchange the goods as requested, or should you wish to cancel your order, we will give you a full refund within 30 days of your cancellation.
- You have to pay the cost of returning the goods - we recommend a registered/traceable and insured postage, as we cannot be responsible for lost packages.
- In the case of exchanges (e.g. for size changes) please note that although we ask you to bear the cost of postage back to us, we will pay for the postage of the replacement shoes back to you. In this way we are, in effect sharing the cost of postage with you for any of your exchanges.
- Please note that in the unlikely event of the goods actually being faulty or we have incorrectly fulfilled your order, we shall of course pay for postage by sending you a prepaid label. Please ask us for one.
- Return Address - Please label parcel as below:
Eye Footwear .com
223 High Road
ILFORD
ESSEX IG1 1LX (UK)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@eyefootwear.com Please note that returns will need to be sent to the following address:
Working Girl Ltd T/as Eye Footwear
223 High Road
Ilford, Essex
IG1 1LX
United Kingdom
Tel: +4420 89110201 / +4420 89110231
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@eyefootwear.com
Damages and Issues
Please inspect your order upon delivery and notify us immediately of any defects, damage, or incorrect items so that we can promptly address and resolve the matter.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We'll notify you after inspecting your return and let you know if your refund is approved. If so, you'll receive an automatic refund to your original payment method within 3 business days. Processing times may vary by bank or credit card company. If you haven't received your refund after 15 business days from approval, contact us at sales@eyefootwear.com.
