We use several different factories to make our products; they use different "lasts" to make each shoe. These are the blocks of wood upon which the shoe is made. The "width" fitting is actually a volumetric measure not just width. Sometimes a shoe on a narrower but higher last will fit better than on a wider but lower last - both having the same "width" fitting. This leads to more confusion than it is worth. We prefer to open a dialog with you, and make recommendations based on what you have told us. Once one pair of our shoes has fitted you well we can recommend many others knowing they too will fit well - based on our knowledge of the lasts.
How long will delivery take?
We normally dispatch goods same day however we always ask you to grant us at least 3 to 5 working days. In certain cases (bespoke shoes) it can take significantly longer - up to 8 weeks. If you have time constraints please let us know and we'll do our best to accommodate you.
How should I look after my shoes?
Please refer here about repairs, faults and looking after shoes
What does Goodyear welted mean?
Goodyear Welting is a special technique for fixing the "upper" to the sole. Rather than do this directly, a "welt" is used. This means that the upper can be stitched onto a new sole several times using welts - thereby prolonging the life of the shoes significantly without losing their shape. However, due to fast changes in fashion and demand in new designs and production, this has lead to many manufacturers using simpler methods. One of these methods is known as “Blake Stitching” where the “upper” is stitched directly onto the sole. Another of these methods is known as “cemented”. This is where the “upper” is glued directly onto the sole. The main difference between these simpler methods when compared to welting is that shoe life is not prolonged. Despite this, the quality of the shoes that are produced is still maintained.
Do you have a shop in the USA?
No. We have only one retail showroom at 223 High Road, Ilford, Essex, IG1, 1LX, United Kingdom
Do you offer Vat-free sales to Armed Forces personnel and Diplomatic personnel?
Yes - if you are entitled to it. We require a "Certificate of Entitlement" which you can obtain from your commanding Officer. You can find out more here. When you have it please order online, use the BFPO (EU and ROW) as the country - which will give a vat free sale, and fax us the "Certificate of Entitlement". Unfortunately we cannot dispatch the goods without this.